Frequently Asked Questions

What Is Our Opening Hours?

This clinic is opened By Appointment only. Please refer to our “Opening Schedule” for appointment hours. For walk-in customers, the best time to find us is between 11am - 2pm or 5pm - 6pm. However, we do seek your understanding that priority is given to customers with appointment and waiting time may be incurred.

 

What Is The Best Way To Contact Us?

Text Message (SMS) and Email would receive the quickest response. Although we try our best to return all calls at the earliest possible time, please note that the phone is not being attended at all times and returned calls may be delayed. For private callers, please ensure that you leave a voice message with your contact number.

 

Why Is Our Door Locked Even When We Are In The Premise?

To minimize distraction and provide the best care for our patients, the door is locked during Surgery. This is usually between 2pm – 5pm. Please do give us a call if you are at the door, we will be out attending to you if the circumstances allow. If we can’t, please feel free to come back between 5.00pm – 6.00pm when we re-open for consultation.

 

How Much Does It Cost To Treat My Pet?

The cost of any treatment would vary widely depending on multiple factors, which is why we can only provide a realistic estimate after examining your pet. However, if you have already heard about us, be assured that our services are priced reasonably. Our consultation fee to examine your pet is $59.

 

Do You Provide Accounts?

This clinic has a strict “No Account Policy” in order to maintain affordable and high quality veterinary services to all our customers.

 

Do You Provide Grooming Or Boarding Services For Pets?

No, as we prefer to dedicate our time in providing quality medical and surgical care for your pets. We can however, recommend local places to groom or board your pet.

 

What Happens If I Have An Emergency?

In case of Emergency, please proceed to the nearest Emergency Centre -

Balcatta Vet24 at 59 Erindale Road, Balcatta. Tel: 08 9345 4644

Murdoch Pet Emergency at Nyarrie Drive, Murdoch. Tel: 1300 652 494